Refund policy

Return & Refund Policy

Effective Date: 01/01/2026

At Morganfield Liquor, we are committed to customer satisfaction while complying with all applicable laws regarding the sale of alcoholic beverages. Please review our Return & Refund Policy carefully before making a purchase.

1. All Sales Final

Due to the nature of alcoholic products, all sales are final. We do not accept returns or exchanges unless the item meets the conditions outlined below.

2. Eligible Refunds or Replacements

We may offer a refund or replacement if:

The item was damaged during transit.
You received the wrong product.

To be eligible, you must:

Contact us within 48 hours of delivery.
Provide clear photos of the item and its packaging.
Ensure the product is unused and in its original condition.

3. Non-Refundable Situations

We do not offer refunds or replacements for:

Incorrect shipping address provided at checkout.
Failed delivery due to recipient unavailability.
Failure to provide valid government-issued ID (21+) at delivery.
Buyer's remorse or change of mind.
Minor packaging imperfections that do not affect product quality.

4. Returned Shipments

If an order is returned to us due to:

Delivery failure.
Refusal of delivery.

Then:

Original shipping fees are non-refundable.
Additional shipping charges may apply for reshipment.

5. Refund Processing

If your refund request is approved:

Refunds will be issued to the original payment method.
Please allow 5–10 business days for processing, depending on your financial institution.

6. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

7. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback. Filing a chargeback without contacting us may delay resolution and may affect future purchases.